Refund Policy
Last updated: October 6, 2026In short: If you haven't used your credits, you can get your money back within 14 days of buying them. Credits already spent on unlocked opportunities aren't refundable, because you already received them.
This policy applies to Seekr credit packs (30 credits for $10) and is part of our Terms of Service. It never limits refund rights you have under consumer protection law.
1. Unused credits: refund within 14 days
If you haven't unlocked any opportunity with a pack, you can ask for a full refund within 14 days of buying it, for any reason.
2. Partly used packs
Within the same 14 days, if you used part of a pack, we refund the unused credits proportionally. For example, with 18 of 30 credits left, we refund 60% of what you paid.
3. Used credits
An unlocked opportunity is delivered the moment you unlock it, so credits already spent are not refundable. If an opportunity was clearly not what we described, for example a job ad or a post by someone selling the same service, tell us and we will return that credit to your balance.
4. Failed searches
Running a search never uses credits. If a search fails or finds nothing, you don't pay for it.
5. How refunds are processed
Payments are handled by Dodo Payments, our Merchant of Record. We approve refunds within 2 business days and Dodo issues them to your original payment method. Depending on your bank, the money usually arrives within 5 to 10 business days. The refunded credits are removed from your balance.
6. Request a refund
Email [email protected] from the address of your Seekr account. Include your payment reference if you have it (it's in your Dodo Payments receipt). That's all we need.
7. Contact
LOLA DESARROLLO DE SOFTWARE Y COMUNICACIONES S.A.C. (Lima Research), Lima, Peru · [email protected]